First things first - SET A VISION for where you want to be in 12-24 months. And remember, changing quality culture takes time, so don't expect massive changes overnight. Some helpful prompts to consider:

🎯What's important for the organization to upskill in? Is it consistency in quality? Accuracy? Mindsets?

🎯What characteristics can help you achieve your company goals? Is it innovation? Education? Attitudes? Engagement? Process improvement?

🎯What tools or processes do you need to implement to help boost your quality culture?

🎯What's your communication plan - you NEED one of these, don't dismiss how important the communication piece is.

The next step is embedding, positively enforcing and maintaining these behaviors. Which is the challenging part. But that is how you start! Ready to take the first step?