A strong L&D program helps:
π Engage personnel in their role - with all the knock on effects that can bring to your quality culture
π Educates personnel, not just training them - so they understand the 'why', not just the 'how' But the L&D programs needs to cover both technical skills and soft skills, especially for anyone stepping into first-level leadership of any kind.
The L&D program must be ππ€π‘ππ¨π©ππβ
Let's look at it like an iceberg π§ β
with the job specific technical skills being the visible part and the soft skills the submerged part. It's easy to overlook the soft skillsβ skills such as critical thinking, knowledge sharing, leadership, developing a strong team etc, as these are something we cannot easily perceive or measure.
However, soft skills are just as important as the technical ones, maybe even a tad more, as these are the skills that support continuous improvement and bring enormous gains with employee engagement. In creating programs for learning and development, are you also paying attention to the bottom half of the iceberg?
π€ What do you wish you had been taught in preparation for your first leadership role that would be something on the bottom half of the iceberg? I'd love to hear it!