𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐬 𝐧𝐨𝐭 𝐚 𝐩𝐫𝐨𝐣𝐞𝐜𝐭

That's a quote from the new ISPE guide to Cultural Excellence.

And I think they are spot on. As I have said numerous times:

💥People are messy

💥Behaviours take time to change

So you can't just throw budget at a new 'quality culture' project for 6-12 months and expect things to stick. For long, anyway.

👉Top management have to live it.

👉Leaders and managers within the company have to live it

👉Employees have to get it and be supported to adapt That takes time.

It also means it will take planning, positive reinforcement, training managers and maybe changing managers who don't get it (or won't get it). Part of establishing a quality culture is trust and honest communication. Listening to different points of view, not the loudest voices in the room.

Lots of things to think about! Do you think a quality culture is possible in our industry?

👋 Hi, I'm Kathy 💼 I help professionals and companies in regulated industries design and implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace

🗣️ I also post a lot about writing in Plain Language and Quality Culture in regulated industries. If you would like to connect further or learn more about all things quality and implementing quality culture, you can join my Mature QMS Mastermind group - https://qmssecrets.com/mastermind-rego