Many companies make improvements either on the fly, or after a major event only.

This type of improvement is ad hoc and is not 'continuous'. There is no framework for 'continuous' with this mindset of dealing with issues or inefficiencies. This type of approach is very typical of a company with a poor quality culture, where:

👉 personnel engagement and feeling safe to speak up is low

👉 knowledge sharing between levels in the organisation rarely happens. A continuous improvement framework requires: 1. Standard work practices (or your company may do this with SOPs too) 2. Active sponsorship by top management to implement improvements. To move to a continuous improvement mindset requires getting away from reactive changes to preventative discussion and implementation of improvements. And a good way to trigger these behaviours is to put a system or process in place to funnel behaviours in a helpful direction. The following processes are very useful to boost your quality culture towards proactive continuous improvements:

👉 A process for identifying improvement opportunities, feedback, suggestions

👉 Investigation teams that are skilled at problem-solving, analysing data and information

👉 A Gemba process - see some of my previous post for more on this

👉 Proactive performance management system to measure whats actually important to compliance and OPEX

👉 A reward and recognition system

👉 A learning and development program (in addition to standard QMS training on systems and processes)

👋 Hi, I'm Kathy 💼 I help professionals and companies in regulated industries design and implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace 👉 Check out my LinkedIn profile for more info about my consulting and training offerings. 🗣️ I also post a lot about writing in Plain Language and Quality Culture in regulated industries. If you would like to connect further or learn more about all things quality and implementing quality culture, you can join my Mature QMS Mastermind group - https://lnkd.in/gqupTj2r