Most people do not!

I see this all the time in company Quality Management Systems (QMS) - information is in the wrong document.

This leads to confusion and a lot of duplication!

Think about the types of information - who, what, when, where, why, how. Understanding this can be SO helpful in knowing where information is best placed in your QMS.

Procedures - describe the end to end process, may be done over time by more than one team or group, and should contain who, what, when, where details.

Policies - should be short and not include any procedural information, mostly why, when and maybe who. If your policies contain process details, you are duplicating effort and information.

Instructions - should be detailed how information completed by one person or team in one sitting, and should have a parent procedure.

Does your QMS documents have this structure? Do you want to know more? Look out for my new 'Writing User-friendly Procedures' course coming soon - great for new document preparers or a great refresher for your team! You can join up for our newsletter at https://lnkd.in/gbg_Vp9U on the Contact Us page.