How do you use Plain Language and document design to make information 'findable'?

There are many places to go with this comment, so I'll list some high points for you to adopt into your writing.

💥𝗦𝗶𝗴𝗻𝗽𝗼𝘀𝘁 𝘁𝗲𝘅𝘁 - helps readers navigate the document. Signpost text should stand out from regular, body text. So bold and a larger font work well. Be careful using colour (not for QMS docs please!!), because there will be colour-blind people in your company.

💥𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 - important info up front, if it makes sense.

💥𝗗𝗼𝗰 𝗱𝗲𝘀𝗶𝗴𝗻 - plenty of white space. Think headers and footers, side margins, paragraph space, pace around graphics etc.. White space is a visual effect that allows the eye to differentiate text easily. Imagine a page crammed with information, no side margins and very small paragraph height. Can your eye spot the information you are looking for?

💥𝗨𝘀𝗲 𝘁𝗮𝗯𝗹𝗲𝘀 𝗮𝗻𝗱 𝗯𝘂𝗹𝗹𝗲𝘁𝘀 - paragraph text is much harder for the eye to find key words. Presenting information in tables or using bullets increases reading speed and comprehension. Your readers will definitely thank you! 🙌