👉Antecedents

👉Consequences What are they with respect to quality culture❓❓❓

Check out the graphic for definitions.

Antecedents only influence about 20% of human behavior. Whereas consequences influence up to 80% of behavior. And we know that influencing behaviour is a big deal to boosting quality culture. Let's look at an example... In the company, 'Super Pharma', leaders have noticed that quality has slipped over the last 6 months. The first thing they do, is send out memos and hold refresher training. Very knee-jerk reaction.

And not really going to influence how people do their jobs. More like white noise in the background. These types of actions are 𝘼𝙣𝙩𝙚𝙘𝙚𝙙𝙚𝙣𝙩𝙨. But the leaders wanted to fix the problem, and they implemented a staff recognition system and continuous improvement system that includes staff feedback and open dialogue.

These actions are 𝘾𝙤𝙣𝙨𝙚𝙦𝙪𝙚𝙣𝙘𝙚𝙨 and influence behaviors. What course of action does your company gravitate towards? 🤔 What could they do better in your opinion

👋 Hi, I'm Kathy 💼 I help professionals and companies in regulated industries design and implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace.

🗣️ I post a lot about writing in Plain Language and Quality Culture in regulated industries. If you would like to connect further or learn more about all things quality and implementing quality culture, you can join my Mature QMS Mastermind group!