Our process is structured, transparent, and designed to make compliance easy. We begin with a complimentary Meet & Greet session to understand your needs, then prepare a tailored proposal outlining deliverables, timelines, and cost. The proposal serves as our Statement of Work (SOW). Once the proposal is approved and the initial deposit is received, QSN sets up project systems and begins work according to the agreed schedule. If a detailed SOW or project plan is required, this will be scoped as a deliverable within the project and completed once the proposal is approved. 

The Meet & Greet is an informal discussion with one of our Principal Consultants to understand your business stage, regulatory obligations, and project priorities. It helps ensure your proposal is accurate, phase-appropriate, and aligned with your goals — whether you’re preparing for GMP licensing, ISO accreditation, or an upcoming audit. 

That’s very common. Many organisations discover through discussion that their needs differ from what they initially expected. We can start with a short Discovery or Gap Assessment proposal to confirm what’s required, identify risks, and develop a clear roadmap before moving to an implementation proposal. 

Once your proposal is approved by your decision-maker and returned to us, QSN issues an initial deposit invoice which is payable before work begins. Activities are scheduled with you once payment is received. Remaining work is invoiced fortnightly in arrears based on actual hours worked or milestone completion, as outlined in your proposal. 

We understand that decision-making often involves multiple stakeholders. We can provide a short Executive Summary video presentation to help you brief decision-makers on the project’s objectives, compliance benefits, and cost justification. 

Yes. We understand every business has constraints. If the proposed scope exceeds your current budget or capacity, QSN can adjust priorities, phase the project, or deliver in modular stages to align with your needs and funding cycle. 

Once the proposal is approved and deposit payment received, QSN will confirm the project start date with you. Consultants are usually available at short notice. Work is typically performed remotely or onsite as required, within your normal business hours. 

All QSN consultants follow our internal project management and quality review processes. We maintain strict confidentiality and are happy to sign a client-specific Non-Disclosure Agreement (NDA) if required. Our consultants are fully insured with professional indemnity and public liability coverage. 

We’ll need timely access to relevant staff, documents, systems, and training for site safety or company induction. Prompt feedback on document reviews is essential to keep the project on track. We aim to finalise documents within two client review cycles to avoid unnecessary delays. 

We understand that priorities can shift. Any changes to the agreed scope or timeline will be discussed and approved in writing before proceeding. If your project is placed on hold for more than six weeks without notice, QSN may invoice for partial costs incurred and treat the project as terminated per our proposal terms. 

You can halt or extend a project at any time with written notice (minimum five business days). QSN will only invoice for work completed to date. If additional work is required, a formal scope extension or new proposal will be prepared. 

We work with clients across the pharmaceutical, medical device, biotechnology, and laboratory sectors, specialising in GxP (GLP, GCP, GMP), ISO 13485, ISO 17025, ISO 9001, and related regulatory frameworks including TGA, FDA, and EU requirements. 

QSN guarantees that all deliverables meet current regulatory expectations and are tailored to your business stage. We provide fit-for-purpose, phase-appropriate systems that achieve compliance efficiently without unnecessary complexity. 

Each project includes defined deliverables, milestones, and reporting. We maintain clear communication and provide progress updates as required. Any variations to scope or cost are always agreed in writing before implementation. 

We offer handover, training, and post-project support as needed. Many clients choose to continue with QSN through our Compliance Partner or Compliance 4 Life programs for ongoing support, internal audits, and system maintenance. 

Absolutely. QSN offers audit readiness reviews, mock inspections, and audit response assistance. We can also help you design your CAPA and quality improvement plans to address any findings efficiently.